Reference

Your Agreement With Bat Gold

These terms set out what you agree to when you open an account and use our platform. Access and eligibility depend on your local law and the region you're in — please check that before you continue.

Account eligibility requiredLocal law and region applybKash, Nagad, Rocket coveredMobile and browser access
Bat Gold Your Agreement With Bat Gold
HOW WE HANDLE THIS

Account Security and Your Data

We take the steps below to protect your account and handle your data responsibly. These aren't just policy statements — they're the actual controls we run on every account.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We don't store your bKash or Nagad PIN — those stay in your wallet app.

Data Retention

We keep your account data for as long as your account is active and for the period required under applicable law after closure. You can request a summary of what we hold.

Who to Contact

For data queries, account-access issues, or requests to delete your information, email support@Bat Gold with your registered mobile number as reference.

Requesting Changes

To update your registered details — mobile number, email, or linked wallet — go to Account Settings and follow the verification steps, or contact support if you're locked out.

TERMS CONTACT PATHS

Reach Us About Your Terms

If you have a question about these terms, want to dispute a transaction, or need to request an account change, our support team handles these directly. Have your registered mobile number ready — it speeds up verification on our end.

Team online

Live Chat

Open the chat widget from any page on Bat Gold. Agents can pull up your account and walk through any terms question with you in real time.

Email Support

Write to us at support@Bat Gold for formal terms queries, account-closure requests, or disputes that need a written record.

Account Help

Log in and go to Account Settings to update contact details, check your wallet verification status, or review your transaction history.

Terms Questions We Hear Most

These are the questions we get asked about our terms and how they apply to your account. If your question isn't here, reach out via live chat or email.

Access depends on local law and your eligible region. We don't make that determination for you — it's your responsibility to confirm that using the platform is permitted where you are.

A breach can result in account suspension or permanent closure. We'll notify you via your registered contact before taking action unless the breach involves fraud or security risk.

Email support@Bat Gold or use the Account Settings page to submit a closure request. Outstanding wallet balances must be withdrawn before closure can be completed.

We can update the terms and will notify you through your registered contact when we do. Continuing to use the platform after the update takes effect means you accept the revised terms.

Contact us via live chat or email with your transaction reference and the amount. We'll check our records against the wallet provider's confirmation and respond within a reasonable period.

The current terms are always posted at Bat Gold/terms-conditions/. The date at the top of the page shows when they were last updated.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.